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Frequently asked questions
How can I track my order?
Once your order is shipped, we'll send you a confirmation email with a tracking number and a link to monitor your package in real-time. You can use this tracking number on the courier's website to check the current location and estimated delivery date of your order.
If you don't receive a tracking number within 24 hours of your order being dispatched, please check your email spam folder or contact our support team. We're here to help ensure you stay informed every step of the way.
What is the return policy?
At BulkScoop, we do not offer returns once an order delivered.However, if your product arrives damaged, we will provide compensation after verification.To claim compensation, you must contact us within 48 hours of delivery with clear photos or videos of the damaged item.
When will I get my order?
All orders are processed within 3 business days.Once your order is shipped, delivery usually takes 10 working days, depending on your location and local courier service.We will provide a tracking number as soon as your order is dispatched so you can track your package easily.Privacy Policy
why does my order show as payment failed?
We recommend using the Chrome browser for the smoothest payment experience. PayPal is our preferred payment method and offers the most reliable checkout process. If you're paying by credit or debit card, please note that certain card types may have compatibility issues with our payment system, which can result in failed transactions. If your payment fails, try using a different card. For your security, always protect your personal and financial information, remain vigilant against fraud, and don't hesitate to contact our support team if you have any concerns.